Rival AI agents, Instinct and Meta’s Muse, both add the ability to make calls

THE NEWS

What happened

Major AI agents Instinct and Meta's Muse have launched new voice calling features, ending a competitive parity race where rivals previously touted call capabilities as an exclusive advantage. Instinct's 'Instinct Concierge' allows booking restaurants without online reservations and managing cable bills, while Meta's Muse can now place calls to US businesses upon user request. Both tools are expanding rapidly, with Instinct raising significant capital at a reported $10 billion valuation.

CONTEXT

Why it matters

Major AI agents are leveling up: Instinct and Meta's Muse have both launched voice calling features. Instinct's new 'Instinct Concierge' can book restaurants without online reservations and handle cable bills, while Meta's Muse can now place calls to US businesses. This move ends the competitive parity race where rivals previously touted call capabilities as an exclusive advantage. With Instinct raising massive capital at a $10B valuation, text-based assistants are rapidly evolving into full-service digital concierges for North American users.

AT A GLANCE

Key facts

• Instinct and Meta's Muse have both added the ability to make phone calls to users.
• Instinct's new 'Instinct Concierge' feature handles tasks like booking non-digital restaurants and managing cable bills.
• Meta's Muse rollout is triggered by user requests, serving as a mechanism for early access to new features.
• The market has reached parity on voice calling capabilities among top AI agent rivals.
• Instinct recently raised $350 million and is reportedly seeking another $1 billion at a $10 billion valuation.
• Meta's Muse app achieved over 730,000 downloads in the US within its first few days.